- Schedule appointments for individual patients
- Manage appointment cancellations and rescheduling requests.
- Send appointment reminders via phone, text, or email.
- Verify insurance eligibility and benefits.
- Greet patients and visitors upon arrival.
- Answer incoming phone calls, direct inquiries to appropriate staff, and take messages.
- Collect patient demographic information and intake forms.
- Collect co-pays and process payments.
- Maintain accurate patient records within the EMR
- Scan and file patient documents electronically.
- Prepare and update client charts with relevant clinical information.
- Verify insurance coverage and billing information
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