Appointment Scheduler

Published July 10th, 2024

Pay: $20-22/hour

Schedule: 40 hours per week, must be flexible to work 8-hour shift between the below times, must work 1 late shift per week
Monday 7AM-7PM
Tuesday 7AM-7PM
Wednesday 7AM-7PM
Thursday 7AM-5PM
Friday 7AM-5PM

Requirements: 

  • High school diploma or equivalent
  • Minimum 2 years of medical office experience
  • Knowledge in any EMR (practice uses eClinicalWorks, NaviNet, Helio – training provided)

Responsibilities:

  • Manage phone calls and triage/manage calls from patients, pharmacies, insurance companies, and other facilities
  • Schedule patient appointments
  • Perform insurance verification
  • Follow up on patients with missed appointments
  • Obtain authorization for motor vehicle and workers compensation patients
  • Monitor webchat via Snap Engage daily and respond to patient inquiries
  • Mange calls from hospitals and physician offices and route to the appropriate people
  • Create phone encounters as necessary
  • Interact with other departments within the organization
  • Responsible for timely and accurate completion of timesheets/time records for hours work and payroll processing, time records must be completed and approved no later than close of business day of each pay period
  • Responsible for timely completion of new hire training, departmental training, and yearly compliance training on an ongoing basis
  • Perform other duties as requested by management
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