Call Center Representative

Published July 3rd, 2024

Call Center Representative

Location:

Marlborough, MA

Hours:

  • Full time hours
  • Flexibility to work between 7am-7pm and every other Saturday 8am-12pm

Job Duties:

  • Manage high volume of inbound and outbound calls navigating multiple computer applications while interacting with the member in a timely manner.
  • Identify members’ needs, clarify information, research every issue and provide solutions and/or alternatives while projecting enthusiasm, courteousness, and confidence.
  • Provide account information to Consumer or Business members to respond to questions and resolve any problems or issues. Account information provided includes balances, transactional information, fees, payoffs, account product details, interest rates and other general information.
  • Fulfill member requests for account maintenance activities on deposit and installment loans/line accounts including funds transfers, processing loan payments, placing stop payments and account restrictions, performing ATM/Debit Card file maintenance and completing address changes and various account maintenance forms and transaction disputes, in a timely and accurate manner.
  • Diagnose and solve digital banking issues for internal and external members including online banking, mobile banking, mobile deposit, online bill pay and mobile wallet.

Pay Rate:

  • $18-21 / hour depending on experience
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