Care Navigator

Published July 6th, 2023

Care Navigator for Pediatric Practice in Boston, MA
*this would be a great role for someone who may be getting their masters in SW and has the background they are looking for. 
Schedule: FT Schedule is pretty open, but 4 days 9a-6p (1 hr lunch break), 1 day 11a-7p and 1 Saturday a month
*They have a clinic once a month on Saturday and the providers rotate. Clinic is not during the summer.
Pay: $28-$30/hr

  • Bachelor’s degree in a related field (education, public health, etc.)
  • Proficient in Spanish is required
  • 2+ years working with children
  • Openness to and respect for others’ cultures, identities, and lived experiences
  • Organized with the ability to effectively prioritize responsibilities/tasks in a fast-paced environment
  • Detail-oriented and able to complete work accurately and efficiently
  • Excellent written and verbal communication skills
  • Excellent teamwork skills
  • Strong motivational communication skills
  • Ability to work independently

Key Responsibilities:

  • Provide direct individual care navigation services to an assigned caseload of patients to support families with the social determinants of health, as well as navigating the complex health care system
  • Assist families with housing applications, SNAP applications, RAFT applications, job applications, educational support, as well as navigating many other systems and agencies
  • Help obtain healthy food resources for families, including fresh fruits/vegetables, frozen meals, grocery store gift cards
  • Identify and develop innovative and streamlined ways to help patients overcome barriers to health, such as transportation, housing, and childcare arrangements
  • Find creative ways to support families with the support of facility’s Hardship Fund. This is a discretionary fund which allows facility to support patients in unique ways such as helping a family to obtain a crib or car seat, supplementing groceries at the end of a difficult month, supporting a child who needs to purchase a sports uniform, etc.
  • Partner with established community organizations and develop new community partnerships to further support patients including USES, Casa Myrna, The BASE, One-by-One Project, Lend A Hand Society, Fresh Truck, Early Intervention, early childcare centers, Cradles to Crayons, Project Bread, DTA, Office of Food Justice, etc.
  • Collaborate with community organizations to refer patients for further support.
  • Gather/develop educational materials to support patients
  • Collaborate with all providers at facility
  • Recruit patients for wellness and nutrition programs in conjunction with providers and facility staff
  • Participate in various special events throughout the year in conjunction with facility staff: camp night, job night, back to school event, Thanksgiving turkey distribution and Holiday store including outreach and engagement with families
  • Participate in Well Child groups, Baby Café (not yet started), support groups, youth groups, etc. in order to support families with their care navigation needs
  • Track all work with patients in both an extensive spreadsheet as well as in facility’s electronic medical record, athena


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