Collections Specialist
Opportunity to work with a great company!
Location:
- Lynn, MA
Hours:
- Full Time – Contract to Hire
- Monday – Friday – 8:00am – 5:00pm
Job Duties:
- Ability to take notes; update account status and customer information
- Meet or exceed monthly performance goals, deadlines and objectives
- Adhere to consumer protection laws and FHC’s standard practices and policies
- Research and identify issues attributing to account delinquency and resolve them by working with the customer
- Communicate and follow up effectively with Sales Department regarding customer accounts on a timely basis
- Enlist the efforts of sales and senior management when necessary to accelerate the collection process
- Review and monitor assigned accounts and all applicable collection reports
- Respond to customer inquiries, resolve client discrepancies, process and review account adjustments
- Negotiate payment plans to determine why customers are delinquent and to ensure continuous repayment
- Establish and maintain cooperative working relationships
Pay Rate:
- $25/ hour