Credit/Collections Clerk

Published June 24th, 2024

Credit Collection Clerk Responsibilities

  1. Monitor and manage a portfolio of customer accounts to ensure timely collection of outstanding debts.
  2. Contact clients via phone, email, or mail to communicate overdue payment reminders, payment arrangements, and resolve any outstanding issues.
  3. Negotiate payment plans and terms with clients to facilitate debt recovery while maintaining positive relationships.
  4. Update and maintain accurate records of all collection activities, including payment arrangements, correspondence, and follow-up actions taken.
  5. Coordinate with internal departments, such as sales and customer service, to obtain necessary information to resolve payment disputes and address customer inquiries regarding outstanding balances.
  6. Identify potential bad debts and escalate to the appropriate management personnel for further action.
  7. Prepare and distribute regular reports on collection activities, account balances, and customer payment trends.
  8. Stay up-to-date with relevant laws and regulations governing debt collection practices to ensure compliance.
  9. Provide exceptional customer service by responding promptly and professionally to customer inquiries and concerns.
  10. Collaborate with team members to develop and implement strategies to improve collection processes and increase overall debt recovery rates.

Credit Collection Clerk Required Skills

  1. Excellent communication skills, both verbal and written, with the ability to effectively negotiate and influence clients to make timely payments.
  2. Strong organizational and time management skills to effectively prioritize tasks and meet deadlines.
  3. Attention to detail to accurately record and document collection activities.
  4. Ability to work independently and as part of a team, demonstrating flexibility and adaptability in a fast-paced environment.
  5. Proficiency in using computer software and systems, including Microsoft Office Suite and database management software.
  6. Strong problem-solving skills and the ability to think critically to resolve complex payment issues.
  7. Exceptional customer service skills, with the ability to maintain professionalism and composure when dealing with difficult or irate customers.
  8. Knowledge of debt collection laws and regulations is preferred.

Required Qualifications

  1. High school diploma or equivalent.
  2. Previous experience in credit collections or a related field is preferred.
  3. Familiarity with accounting and financial principles is a plus.
  4. Proficiency in using collection software or customer relationship management (CRM) systems is desirable.
  5. Bilingual proficiency in languages spoken by customers is an advantage.
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