Credit Supervisor

Published March 19th, 2024

Credit Manager
Berlin, CT
Fully onsite

Job Description:

We are seeking to a hire a Credit Supervisor who will field the company’s ascent towards greater profitability and financial strength. The Credit Supervisor orchestrates a finely tuned balance between expanding revenue streams safeguarding against debt risks. You will pave the path for increased sales while fortifying the company’s fiscal health. Your oversight will ensure seamless departmental operations, while nurturing a culture of leadership and empowerment among team members, driving the organization towards sustained success.
This position will sit onsite full-time in Berlin, CT.


  • Manage portfolio of $15M-25M collection of customers with past due invoice balances within an assigned territory.
  • Streamline process within the department via Robotic process automation, Artificial Intelligence (AI), and or conventional methods.
  • Provide credit and accounts receivable month-end reports for submission to senior management.
  • Evaluate, establish, and manage recommended credit limits for new and existing customers within company guidelines.
  • Make decisions to hold or release the customer orders that are systematically placed on credit hold.
  • Prepare documentation necessary to create and secure balance of a customer account via lien/bond placement, joint check, Uniform Commercial Code and Personal Guarantee.
  • Identify accounts requiring collection agency or legal action while providing 3rd party support to collection agencies.
  • Foster positive relationships with customers, vendors, and internal stakeholders to promote collaboration and effective credit management.
  • Maintain and coordinate efforts with the Sales Department & various factories to resolve customer issues.
  • Oversee and assist with the clean-up of unapplied receipts and credits, short paid invoices, and charge backs.
  • Analyze cash application transactions and able to assist in applying cash receipts as needed.
  • Address ongoing customer complaints concerning billing or service rendered.
  • Handle complaints of service failures with designated departments.
  • Ensure accuracy of Customer’s Master File account data, billing address, credit limit and payment terms within the Enterprise software system.
  • Reconcile transactions and balances to maintain accurate accounts receivable balance.
  • Assist with internal and external audits (with Ernst and Young).
  • Undertake special projects and perform all other duties as assigned by the Senior Corporate Credit Manager.

Looking for:

  • Bachelor Degree in Finance, Economics, Accounting or Business Administration.
  • Must hold 3-5 years of experience in a supervisory or managerial role working in a fast-paced environment.
  • Gain knowledge of in-house applications (ERP system) within the first 90 days of employment.
  • Proficiency with Microsoft Office for Windows (Outlook, Word, PowerPoint and Excel) is required.
  • Ability to think outside the box when all collection efforts have been exhausted.
  • Proven experience in credit management, collections, or financial analysis.
  • Solid collection and analytical skills; effective oral and written communication skills; and a solid knowledge of commercial credit and collection laws.
  • Proven track record of establishing payment programs with delinquent customers.
  • Strong understanding of credit principles, financial analysis, and risk management techniques.
  • Knowledge of liens and bonds, worked in the Construction trade or similar industry is a plus.
  • Knowledge or understanding of retail payment portals.
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