Customer Experience Representative?
$60,000 a year?-?Full-time
Job type
- Full-time
Shift and schedule
- 8 hour shift; Mon – Fri; 8:00 – 5:00?
- Weekends as needed (RARE)
- OT Eligible, work past 5?only needed for major client issue. They just want candidates open to it from a team player type aspect
Customer Experience Representative (CER) – Manufacturing
Essential Functions:?Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.
- Promote Alinabal services to new and existing assigned customers
- Responsible for providing assistance to field sales and internal personnel
- Handles day to day activities of assigned account list and serve as liaison between customer, quality, engineering and manufacturing departments
- Generates quotes, coordinates order entry and communicates order requirements to appropriate personnel
- Work to expedite orders to assure product is delivered on time for customers need
- Establish and build strong client relationships with category buyers that allow for sales increases and rapid resolution of customer issues to ensure a positive scorecard
- Performs customer service and account maintenance duties for customers including scorecard and portal management
- Review orders for accuracy, coordinate order entry activity, and provide necessary information to various internal departments and external customers and sales organizations
- Coordinate customer quote activity within the organization and maintain CRM database
- Prepare and present customer quotations and proposals either directly to customers or in conjunction with field sales representatives
- Monitor account activity, analyze overall account performance, and provide sales forecasts.
- Occasional travel to customer locations may be required (+/-10%)
- Work with SVP of Sales , Marketing and Customer Experience Manager to analyze customer data to find the most efficient prospecting and sales methods
- Manage CRM and meet all requirements for effective data management
- Manage customer data within company systems including ERP & CRM systems
Travel Requirement:?Approximately 10% as needed for the position within customer base
Competencies:?Core abilities and competencies required for success as an CER
- Curiosity, Competitive, Collaborative, Coachable
- Knowledge of technical and mechanical aspects of products and services
- Knowledge of pricing strategies and negotiation techniques
- Proficient in MS Office, CRM, Teams
- Excellent communication skills both virtually and in person
- Excellent organizational abilities to work effectively on multiple projects in parallel
- Problem-solving aptitude and ability to think on your feet a must
- Knowledge of factory production and engineered solutions a plus
- Previous business and sales experience in manufacturing environment preferable
Experience/Education Required:?Proven customer service experience in?manufacturing?with strong ?customer first? emphasis.
- 5+ years customer service
- BS/BA in a related field preferred
Pay Statement and Pay Transparency Laws: rate of pay listed is on a per hour basis. You will be entitled to health insurance once employed for 60 days and you must work 30 hours per week, on average, per month to enroll and maintain health insurance through Complete Staffing Solutions. Once both qualifiers are met you must complete the enrollment packet and your benefits will start on the first of the subsequent month. . . It is our policy to provide equal employment opportunity to all individuals regardless of race, color, sex, sexual orientation, religion, disability, age, veteran status, ancestry, national or ethnic origin or any other legally protected class. We are committed to a diverse workforce. We value all employees’ talents and support an environment that is inclusive and respectful. We are strongly committed to this policy, and believe in the concept and spirit of the law.
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