Hiring for TWO Customer Operation Specialist.
Hours 8 AM – 4PM
2 openings
Responsibilities
- Resolve customer order exceptions in the areas of pricing, credit, systems, inventory and transportation, balancing cost and service.
- Proactively implement improvements across customer base to minimize exceptions in pricing, credit, systems, inventory and transportation.
- Analyze data from multiple sources and proactively identify areas of opportunities for improved service levels or improved cost to serve and create organizational buy in and execute changes as agreed.
- Manage carryover and deduction balance to ensure specific metrics are achieved.
- Meet periodically with customers or brokers to solve issues, present business updates, and build relationships.
Requirement’s
- 1-3 years of relevant experience.
- Strong initiative and problem solving skills required; as well as collaborative communication skills.
- Must be detailed oriented and possess the ability to handle multiple priorities in a timely manner.
- Strong Microsoft office skills – with a particular emphasis on Outlook, Excel, and PowerPoint.