Customer Service Associate

Published May 3rd, 2024

Contract: June – September,  possible extensions
Hours: 7:30am-3:00pm
Environment: Boston, MA

  • Parking onsite

Pay: $20-24/hour 

Position Summary

  • To provide outstanding customer service and direction to all agencies physically picking up product.
  • Manage product selection. 
  • Utilize eCommerce and Warehouse Management systems in order to ensure a high level of customer satisfaction related to food quality, ordering, and pick-up or delivery.

Position Essential Duties and Responsibilities

  • Determine the daily selection of product for restocking and replenishment.
  • Assist with outreach of full pallets through the Marketplace and scheduling one-off appointments.
  • Maintain inventory accuracy.
  • Collaborate with Inventory Control on product selection and movement.
  • Insure proper invoicing
  • Collaborate with Agency Relations, Inventory Control and Warehouse Managers to problem solve issues as they arise.
  • Develop relationships with partner agencies to identify opportunities to increase pounds distributed

Knowledge, Skills and Abilities

  • Excellent communication and customer service skills
  • Strong sales or retail skills
  • Ability to work positively and professionally with people of diverse experiences and backgrounds
  • Personable
  • Ability to work in a fast-paced environment
  • Proficient with Microsoft Office
  • Experience with Salesforce desirable
  • Detail-oriented with strong follow-through and time management skills
  • Ability to collaborate with other departments

Mandatory Education and Experience

  • High School Diploma or equivalent required; Associate’s Diploma preferred or at least 2 years of directly related experience
  • Experience working in operations/warehousing is a plus
  • Foodservice, Food Safety, or other directly related work experience is a plus
  • Experience navigating in a Warehouse Management System to perform data entry functions preferred
  • Bi-lingual Spanish and/or Haitian Creole skills is a plus

Physical Demands

  • Lift or carry up to 50lbs
  • Ability to stand/sit up to 3 hours at a time
  • Ability to work within an open air/cubicle environment
  • Willingness to learn to operate material handling equipment and obtain certification
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