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Customer Service Representative

Published May 3rd, 2023

Job Title: Customer Service Representative Department: Customer Service

Job Summary
At Epoxy Technology, we bond with our customers. The Customer Service Representative will be responsible for building mutually beneficial long-term relationships with our distributors and customers. They will manage orders from PO placement through invoicing to ensure the customer receives their order accurately, on-time, and in full. The ideal candidate will be a skilled problem-solver. They will also be collaborative, enthusiastic, knowledgeable, and organized.

Duties & Responsibilities

  • Timely and accurate order entry, ensuring detailed attention to customer requirements in a high-volume fast paced environment.
  • Successfully manage incoming e-mails in personal and group mailboxes. Responding with requested information or obtaining necessary information from appropriate internal contacts.
  • Collaborate internally and externally to meet and exceed customer expectations.
  • Communicate consistently and clearly, in fluent English, with global customer base.
  • Pro-actively seek continuous improvement opportunities.
  • Create tracking for and follow up on reported service issues. Escalate concerns as needed.
  • Create new customer accounts in ERP system when required.
  • Performs other related duties as assigned.

Skills & Abilities

  • Excellent verbal and written communication skills.
  • Excellent organizational skills and attention to detail with a proven ability to meet deadlines.
  • Excellent listening skills
  • Strong Team Player
  • Strong analytical and problem-solving skills.
  • Proficiency in Microsoft Office – Word, Excel, Power Point, Outlook, and others
  • Accountability Mindset

Education & Experience

  • High School Diploma or equivalent
  • 3-5 years of experience in a Customer Service Environment

Physical Requirements

  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift <15 pounds at time
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