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Customer Service Representative

Published December 20th, 2023

Hours: M-F 8am-4:30pm

Customer Service Representative ?
The customer service associate is a critical part of our mission to deliver timely, accurate, and professional
customer service. This vital position is a part of our scan?based trading department and requires an action oriented,
flexible problem?solver who will assist both our internal and external customers. Associates
communicate with customers primarily through phone, e?mail, and chat, along with utilizing a variety of
systems to navigate customer accounts, research policies, and communicate effective solutions in a fast paced
? Provide engaging and compassionate customer service through written and verbal communication.
? Focus on customer?centric continuous improvement efforts in order to enhance the overall
customer experience.
? Assist customers with questions regarding product information, order status, and other related
inquiries while meeting and exceeding productivity and quality standards.
? Process orders, forms, and other requests as needed.
? Make independent decisions while keeping both customer expectations and company needs in
? Prepares reports and correspondence as needed.
? Performs other related duties as assigned by management.
? 2+ years of customer service?related experience
? Proficient in Microsoft Outlook, Excel, and Word
? Enthusiastic and exceptional verbal and written communication skills
? Demonstrates ownership to resolve challenging customer issues, escalating when necessary
? Effective problem?solving skills including decision?making, time management, and immediate
prioritization of tasks assigned.
? Organized and thrives in a fast?paced environment
? Experience with ERP systems in a manufacturing or distribution environment
? Works successfully in a team environment as well as independently.

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