Customer Service Representative
Location:
Lincoln, RI
Opportunity to work with a great company!
Actively Interviewing!
Hours:

Job Requirements:

Manage large amounts of incoming facility maintenance service requests
Generate work orders to resolve facility maintenance service requests
Schedule on-demand and preventative maintenance service requests
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team facility maintenance targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Proven customer support experience or experience as a client service representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM and CMMS systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school degree

Pay Rate:

Customer Service Representative