Division Manager

Published May 14th, 2024

The General/Division Manager oversees all matters related to collection and/or post-collections operations, represents the Company to customers, vendors and municipal customers and other external stakeholders, and drives change management initiatives to introduce and sustain new processes that contribute to the growth and durability of the Business Unit.
Essential Job Functions/Key Accountabilities
•Implements and executes plans to complement the market areas strategic operation.
•Oversees safety and accident preventions prevention programs to ensure all reasonable action are taken to prevent accidents and injuries; ensures a safe and productive work environment for all employees.
•Leads operations, establishes a pro-active safety culture, maintains compliance with all standards including, operating, regulatory, safety, accounting, ethics and especially environmental to ensure community impact is minimized.
•Manages day-to-day operations, provides daily support to managers, assures quality and budget performance, and ensures adequate staffing levels are maintained to maximize efficiencies and customer service.
• Oversees personnel needs of the department including selecting, coaching, disciplining, and training employees and evaluating employee performance. Provides input into termination, compensation, and promotion decisions.
• Monitors budget and operating metrics while diagnosing and improving processes, procedures and performance by participating in regular P&L review to ensure that budgets are met and develops programs for optimal equipment utilization, maintenance and labor and material costs.
• Develops both short-term and long-term goals and action plans in conjunction with the Market Area Manager or Regional Vice President.
•Interacts with local, city, municipal, and county agencies to ensure customer satisfaction, improve efficiency, renew contracts and negotiate new contracts.
•Manages and provides leadership to team members by effectively communicating, establishing clear goals and objectives, coaching team members on achieving goals, and ensuring access to training and development opportunities that assist employees in attaining the necessary skills to achieve team and corporate results.
•Participates in training and other learning opportunities to expand knowledge of the company, products, sales and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values.
•Ensures compliance with all company, state, and federal policies, regulations, and laws regarding employment and employee safety.

Success Criteria
•Customer Focus – Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with the customers in mind; establishes and maintains effective relationships with the customers and gains their trust and respect.
•Interpersonal Savvy – Relates well to all kinds of people; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; and can defuse high-tension situations comfortably.
•Peer Relationships (Teamwork) – Able to quickly find common ground and solve problems for the good of the team; can represent interests and be fair to others; is viewed as a team player and is cooperative; easily gains trust and support of team; can be candid; and encourages collaboration.

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