Front Desk Coordinator

Published June 21st, 2024

Front Desk Coordinator

  • Pay: $20-24/hr
  • Hours: Monday – Friday, 8 hour days between 7:00am-5:30pm (varies per day)
  • Location: Waltham, MA

Position Summary

  • Greets patients as they arrive for scheduled appointments
  • Provides new patients appropriate paperwork for required signatures (if they have not been pre-registered)
  • Verifies demographic and insurance information for new and established patients, according to protocol; makes a copy of each patient’s insurance card, front and back and also their license
  • Collects patients’ co-payment and any previous balances that are due. Manages Self-pay client accounts.
  • Checks for insurance referral and has patient sign waiver if referral has not been obtained.
  • Explains financial and collection policies to new patients—provides written guidelines to each patient
  • Ensures all patient paperwork is complete before patient is seen—puts the chart up for the clinical staff
  • Informs patients in the reception area when the physicians are running behind—offers to reschedule them
  • Summarized other duties include printing, cleaning, answering phones, collecting and relaying information to appropriate areas in the practice.

Essential Duties and Responsibilities

  • The essential functions include, but are not limited to the following:
  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
  • Receive payment and record receipts for services.
  • Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
  • Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
  • Hear and resolve complaints from customers or the public.
  • File and maintain records.
  • Transmit information or documents to customers, using email, mail, or fax.
  • Schedule appointments and maintain and update appointment calendars.
  • Analyze data to determine answers to questions from customers or members of the public.
  • Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
  • Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
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