Front Desk Supervisor

Published January 25th, 2024

Front Desk Patient Supervisor 
Medical office experience is a MUST

M-F 8-5
Vaccination preferred but not required 
QuickBooks Experience is preferred not required 


Primary Duties and Responsibilities:

  • Supervisor responsibilities 
  • Register patients by gatheringverifying and entering in demographic information, collecting any co-payments or past balances.
  • Scanning insurance cards, photo identification and medical records of patients.
  • Monitor physicians‘ schedule daily to ensure proper rescheduling of patient appointments due to surgeryvacation time, etc.
  • Schedule all patient appointmentsassist patients in rescheduling and reaching out to those who no-show.
  • Verify all patient insurance information in advance and request any referrals needed for upcoming visits.

• Balance the daily sheet to prepare for deposit as well as the cash drawer.

  • Obtain signed registration sheets, permissions to file claims, releases, etc.
  • Open and close the office determined by the schedule provided by your supervisor.
  • Pull scheduled patient charts including add-ons and occasional charts needed three days prior to scheduled office visits. File loose information into charts and re-file charts into racks.
  • Handle telephone receptionist responsibilities as needed from the phone line.
  • Review all incoming faxes and distribute them to appropriate staff.
  • Schedule physician appointment requests for patients with appropriate outside specialists, diagnostic testing, i.e(MRI, CT scans, etc.) Obtain any prior authorizations needed for testing and obtain all diagnostic testing results.
  • Handle medication refills with pharmacies and obtain any prior authorizations needed for medications.
  • Review physician directions and medical instructions with patients to ensure understanding.
  • Order office supplies as required.

Knowledge, Skills, and Abilities Necessary to Perform Primary Functions:

  • Work habits are neat, orderly and accurate.
  • Maintain patient confidentiality at all times.
  • Cooperates and communicates with patients, all staff members and physicians appropriately.


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