Front Desk/ Triage

Published February 16th, 2024

must be bilingual in Spanish 
 

  • Responsible for organization’s phone triage. This includes all incoming calls forwarded from the main line, as well as Director and Supervisor lines.
  • Timely forwarding of voicemail and messages
  • Working with the Program Representatives and determine whether walk-in clients should be seen for basic functions, including but not limited to: dropping off and picking up paperwork, taking date stamped copies for file
  • Daily Receipt, sorting and distributing WFO mail
  • Scan all mail documents in to Tracker
  • Ensure Tracker notes are input for each client/landlord contact
  • Filing and setting appointments
  • Responsible for answering and dispatching calls through relay service.
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