Must float between offices, scheduled in advance – floating is a non-negotiable! Morristown, Livingston, Summit, NJ
Pay: $21-24/hour depending on experience
Schedule: Monday through Friday 9AM – 5PM
Requirements:Â
1+ years of experience as Medical Receptionist / Medical Administrative Assistant
High school diploma or equivalent
Bilingual: English, Spanish preferred but not required
Must be able to commute between Morristown, Livingston, and Summit offices
Responsibilities:
Welcome and greet patient, clients, visitors to the department in a manner that is helpful and friendly
Determine purpose of visit and direct patients, clients, visitors to appropriate person or department
Assist patients in completing all necessary forms and documentation including medical insurance
Answer the phone while maintaining a polite, consistent phone manner using proper telephone etiquette (heavy call volume)
Receive and convey messages in writing, verbally, and electronically, as well as transfer calls as needed
When scheduling appointments, carefully screen patients for new address, new patient visit, or update registration and inform patients of adequate information that must be presented at time of visit
Schedule hospital admissions, tests, scans, and outside appointments for patients
Check patients in/out for their office appointments
Facilitate patient flow by notifying the provider of patients’ arrival, being aware of delays, and communicating with patients and clinical staff
Obtain external medical reports as required by medical professionals
Must exercise utmost diplomacy and tact to provide excellent customer service for patients
Practice confidentiality and privacy protocols in accordance with clinic policies and HIPAA requirements
Maintain patient waiting areas, office files, and front-desk areas in a manner that is organized and neat
Inform patients of any existing balances noted in computer and request patient be prepared for any payment due at time of visit
Call patients daily to confirm upcoming appointments
Verify method of payment for service (Medicaid, Medicare, private insurance, private payee) and collect data and/or payment as appropriate
Collect co-pays and payments
Fax, scan, and file documents
Prepare documents for mail-out
Open, stamp appropriately, and distribute incoming mail
Exercise problem-solving and conflict resolution skills when handling patient complaints, refers patient complaints to appropriate designated personnel as needed
Maintain stock office supplies
Performs other duties as needed
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