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Medical Secretary

Published February 12th, 2024

Temp 4 months could go perm for the right candidate $23-$24

  • Greet callers warmly & provide courteous service.
  • Understand the responsibility of serving as the first point of contact for patients at our practice.
  • Use sound judgement in handling calls, especially when dealing with highly sensitive medical information.
  • When scheduling patients, be sure to add and update demographics and insurance information for patients thoroughly & accurately.
  • Confirm, cancel, reschedule and update patient appointments at request of patient AND/OR provider.
  • Use the EMR system to match physician/clinician availability with the patient’s needs and preferences in terms of date and time.
  • Able to accurately schedule appointments based on clinic and practice guidelines and specifications.
  • Maintain and regularly update scheduling systems so patient records are accurate and complete and can be used to analyze patient/staffing needs and patterns.
  • Communicates as needed with physicians/clinicians and other staff about any patient concerns/issues related to scheduling. Consults with the office manager about any system problems.
  • Effectively communicate and complete requests from other medical offices (faxing patient medical records, or other information as requested).
  • Uses customer service principles and techniques to deal with patients calmly and pleasantly.
  • Other clerical duties as assigned by office manager/administrator.
  • Make Pre-op call to the patient one week prior to the procedure explaining pre-operative instructions.
  • Send post-op prescriptions to the patient’s pharmacy before the day of the procedure. These can be sent electronically, by fax or phoned in.
  • Call patient on the day of consult for Review of Systems (history of patient, current medications)
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