Medication Support Coordinator

Published April 17th, 2024

Medication Support Coordinator
Location: Boston, MA
Schedule: M-F 7.45am – 4.15pm
Pay: $25-$28 DOE


  1. Receives, reviews and facilitates requests for medication renewal.  
  2. Acts as resource for patients on procedures of obtaining prescriptions, generic medications, prior approval requirements, insurance procedures, and other medication related issues.
  3. Completes medication prior authorization paperwork or eForms for signoff by the clinical care team and in collaboration with the patient.
  4. Assists in department-wide initiatives for improved medication prescribing, such as preferred medications, medication recalls or alerts, medication formulation changes.
  5. Demonstrates accountability and ownership of job responsibilities.
  6. Exhibits professional behaviors and attitudes related to communication, punctuality, workplace attire, personal internet or phone use and teamwork.



  1. High school diploma or equivalent.
  2. Successful completion of an accredited or Board-certified Pharmacy Technician or Medical Assistant training program, or equivalent institutional/retail pharmacy or medical office experience required.
  3. Achievement of a passing score on either a Board approved pharmacy technician assessment examination, a Board approved national technician certification exam, or a Board approved medical assistant certification exam preferred.
  4. Registered Pharmacy Technician with the Massachusetts Board of Pharmacy or Certified Medical Assistant preferred.
  5. One-year experience in a medical setting is required. Prior pharmacy experience desirable.
  6. Requires knowledge of laws and regulations related to clinical practice and patient confidentiality.
  7. Requires knowledge of medical terminology, abbreviations and computer technology.
  8. Experience with electronic medical record system(s) and Outlook is preferred.  
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