Messaging Administrator

Published October 31st, 2024

Summary

The Messaging Administrator is responsible for providing day-to-day operational support for the firm’s Messaging environment.  The supported applications of the firm’s Messaging environment, include but are not limited to: Exchange, Outlook (and Addins) , Metadata Scrubbing, Email Hygiene, Intune Mobile Suite (iPhone/Android), Proofpoint and Online Archiving.

Duties and Responsibilities

  • Provide support, analysis and remediation for escalated support incidents from firm’s service desk. Enhance Ready For Business (RFB) checks process.
  • Liaise with other departs/teams and the Messaging Team (Engineers and Architects)
  • Provide troubleshooting support and training to the User Support team
  • Monitor Messaging systems to ensure operational availability; document system uptime and usage metrics.
  • Review, develop and maintain documentation of knowledge base articles and other support material (Quick Reference Guides (QRG) and Tech Tip emails).
  • Perform administrative tasks including: review and monitor of event logs/performance.
  • Maintain documentation of processes, procedures, troubleshooting guides and change management logs.
  • Escalate problems to vendors, as appropriate and follow up for closure.
  • Analyze, plan, test and implement Messaging application software at the direction of management
  • Participate in  24×7 on-call support on a rotating basis
  • Support utilized technologies and services
  • Participate in after business hours operational maintenance activities and deployments, as needed
  • Participate in Change Management related activities
  • Other duties, as assigned

Qualifications

Education and/or Experience: 

Required:

  • Bachelor’s degree and/or equivalent combination of education, training and/or experience. 
  • Minimum 7 years’ experience in a technology support and administration role with 3 years providing Level 2 / Level 3 support
  • Proven troubleshooting abilities
  • Experience troubleshooting complex enterprise systems, such as email, storage infrastructure, mobility, instant messaging, active directory, email hygiene, or similar
  • Proven capability to independently research issues and solve unique problems
  • Strong knowledge of Outlook and Exchange Online
  • Strong knowledge of Windows 2012, 2016, and 2019

Preferred:

  • Knowledge of Microsoft Technologies and service offerings
  • Experience in email archiving solutions such as Exchange Online Archiving
  • Knowledge of electronic management including document retention, deletion and legal hold policies
  • Knowledge of network infrastructure and operations
  • Security knowledgeable and aware of risks and threats

Other Skills and Abilities:

The following will also be required of the successful candidate:

  • Strong organizational skills
  • Strong attention to detail
  • Excellent writing and documentations skills
  • Good judgment
  • Strong interpersonal communication skills
  • Strong analytical and problem-solving skills
  • Able to work harmoniously and effectively with others
  • Able to preserve confidentiality and exercise discretion
  • Able to work under pressure
  • Able to manage multiple projects with competing deadlines and priorities

#Zip

Attach a resume file. Accepted file types are DOC, DOCX, PDF, HTML, and TXT.

We are uploading your application. It may take a few moments to read your resume. Please wait!

Skip to content