Patient Coordinator

Published May 20th, 2024

Temp with Potential Extension: Now – late August (covering leave)

  • Potential for 3-6 months temp and potential for perm

Hours: Monday – Friday, 8:00am-4:30pm OR 8:30am-5:00pm

  • Training Schedule: 8:30am-5:00pm – no exceptions

Pay: $23-$26/hr 
Location: Boston, MA

  • NO Parking – public suggested

Hybrid after training (about 1 month): 3 on , 2 remote 

Job Description

  • Provides administrative support and coordination for all aspects of patient care for both new and/or established patients.
  • Schedules appointments following guidelines that support continuity of care and a high standard of timely communication and rescheduling as necessary.
  • Answers telephone calls, as appropriate for new and/or established patients.
  • Collect detailed clinical information provided by patients, internal/external providers, and others such as staff from ancillary services, and either resolve problems directly or ensure appropriate escalation to management.
  • Recognizes emergencies and appropriately respond using standard operating procedures and critical thinking skills.
  • Provides program specific information to callers and refer calls as necessary.
  • Serves as a liaison for patients including efficient routing of calls per telephone triage guidelines.
  • Schedules patient visits, and manages changes, ranging in complexity for one physician appointment to multiple care provider appointments.
  • Provides information to the patient regarding the need for insurance referral(s), and refers calls as appropriate.
  • Assists in processing paperwork associated with clinical care including: insurance claims, disability forms, and medical equipment forms. 
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