Oncology clinic looking for patient service reps.
M-F hours, full time day shift
Temp to potential perm
Responsibilities:
- Collects co-payments and meets copay collection targets as set by the Division
- Triages complex telephone calls utilizing courteous customer service skills.
- Manages flow in waiting room, including updates to patients on wait times, and maintains neatness.
- Actively participates in the “team huddles” as part of the caring role of patients in team-based care.
- Schedules appropriate resources, such as interpreter services, as needed for the patient visit.
- Provides clinicians with scheduling support and day-to-day support.
- Verifies insurance coverage and alignment with the correct PCP
Requirements:
- Exceptional organizational skills and ability to organize time and priorities effectively, asking for direction when appropriate. Flexibility to handle multiple tasks and deadline pressures.
- Ability to effectively manage day-to-day operational tasks. Adeptly establish priorities. Is flexible to accommodate changes in priorities.
- Demonstrates initiative, continually strives to enhance the credibility of department. Takes ownership and responsibility for work and behavior.
- Epic skills
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