Patient Service Representative

Published March 4th, 2024

Patient Service Representative – Dermatology Office
*Temp to hire

The Patient Services Representative is responsible for patient registration, scheduling and triaging clinical calls, and checking patients in and out of the office.

Location: Dover, New Hampshire

Pay: $20 – $23

Schedule: 8-5p Monday to Friday


  • High School Diploma or equivalent
  • Experience: 1-year customer service experience in a medical office setting
  • Technology Applications: Computer savvy with ability to navigate between multiple systems simultaneously
  • Proficiency in Microsoft Office Applications
  • COVID vaccination not required

Essential Duties:

  • Greets patients, registering and scheduling as appropriate.
  • Triages and routes clinical calls as appropriate.
  • Assists patients with necessary paperwork as needed.
  • Maintains work area and lobby in neat and orderly manner.
  • Escalates questions/issues to appropriate resources as needed.
  • Meets department productivity standards
  • Maintains an understanding of billing information to assist providers and medical staff.
  • Maintains an understanding of services provided by Practitioner and location.
  • Enters referral information as appropriate.
  • Files and pulls medical charts as needed.
  • Regular and reliable attendance.
  • Perform other duties as assigned.
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