Practice Assistant II

Published June 20th, 2024

Title: Practice Assistant II
Schedule: M-F 8-4.30 or 8.30-5pm
Location: Boston, MA 
Salary: $40,000 – $60,000


  • Scheduling
    • Schedules and confirms patient appointments, procedures, and surgeries using appropriate information systems.
  • Clinic
    • Proactively works with clinic staff to ensure they have sufficient information for patient encounters, including outside medical records.
    • Engages with other departments/hospitals to coordinate services as needed.
    • Monitors daily schedule and exam room utilization – communicating with clinicians and patients/visitors to set expectations and maintain efficient flow.
    • Oversees scanning/maintenance of electronic medical records.
  • Finance & Billing
    • Obtains, verifies, records and processes required patient demographics, referrals, authorizations, and insurance/payment information.
    • Collects, compiles and forwards co-payment/payment/reimbursement documentation to appropriate internal parties.
  • Planning & Administration
    • Provides administrative support including composing correspondence, completing forms, retrieving and delivering patient records and completing travel arrangements for physician.
    • Maintains physician’s calendar – facilitating meeting planning and scheduling.
  • Communication
    • Greets patients and directs visitors.
    • Responds to requests for routine information or assistance within scope of knowledge.
  • Divisional & Other Duties
    • Attends Trauma/Burn/Surgical Critical Care staff meetings, practice team meetings, team huddles, and other meetings are requested; positively participates in meeting and team roles as requested.
    • Performs other duties, as assigned.

• High school diploma or GED required; post-high school education preferred.
• Minimum one year of applicable work experience required.
• Additional training in office systems preferred.

Technical skills required:

  • Knowledge of practice operations and standards.
  • Understanding of procedures including filing, copying, scanning, printing, and faxing.

Phone skills:

  • Ability to use phone system (answer and screen calls, put on hold), answer routine questions, and give routine information.

Verbal skills:

  • Ability to interpret information as appropriate, answer routine questions in the most professional manner, and communicate in a professional, courteous, clear, and concise manner.

Organization Skills:

  • Ability to manage work processes in a neat and orderly way and to sort and alphabetize.
  • Ability to manage multiple tasks effectively, follow established protocols, and work within systems.

Writing Skills:

  • Ability to correspond and communicate with others clearly and effectively in writing (via e-mail, memo, or interoffice note) and to take complete and accurate messages.
  • System Skills:
  • Ability to type and enter data at an entry level. Entry level understanding of applicable systems.
  • Understanding of the appropriate use and importance of related forms.
  • Basic understanding and use of medical terminology.
  • Basic comprehension of insurance types and referral process.
  • Basic comprehension of registration and fiscal information.
  • Knowledgeable and compliant with all hospital, State, and Federal requirements (where applicable to job performance), including policy and procedures with The Joint Commission and HIPAA.
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