- Organize and mail recertification paperwork for Program Representatives
- Manage, track, and report on the status of participant’s submission of required paperwork and assist with mailing of packages and notices.
- Assist in the review of submitted documentation and follow up with program participant’s income, assets, and other necessary documents
- Scan documents in a timely manner into the required software system
- Assist with calculation of participant’s income, assets and expenses to determine continued participation in the program.
- Maintain communication with program representatives regarding documentation and audit requirements, as needed.
- Provide support to managers and others with special projects as assigned.
- Respond to phone calls and provide information requested to clients, property owners, and other external partners.
- Maintain a filing system for both active and inactive participants files.
- Participate in regular staff meetings and trainings