Senior Applications Analyst

Published March 14th, 2024

Senior Applications Analyst – Boston

A Senior Applications Analyst assists with the maintenance and support of the firm’s applications, assists with the research and implementation of new software and technical solutions, all while collaborating with colleagues to meet the demands of this role. The Senior Applications Analyst reports to the IT Manager – Applications Support, and provides technical support across the firm on IT related issues.
 
Responsibilities:

  • Claim ownership and resolve issues escalated by the firm’s HelpDesk. This also includes direct requests for assistance from users.
  • Responsible for primary ownership of critical enterprise software systems. Primary ownership translates to monitoring software license compliance, tracking and auditing usage, maintaining documentation on install instructions and fixes. This work also includes testing, upgrading, implementing and deploying the latest versions of software to the firm.
  • Collaborate with Desktop Engineering to develop the best methods for deploying and maintaining software.
  • Collaborate with Information Security to mitigate software vulnerabilities.
  • Support, guide, mentor and coach others in the Information Technology department on how to best support the firm’s technology solutions.
  • Work directly with leadership across departments and practice areas to collect and review business requirements, advise, and recommend solutions to business problems.
  • Assume a technical leadership role in software implementations and rollouts.
  • Collaborate with project teams to deploy new desktop configurations to the firm.
  • Act as a liaison between software and service vendors and the firm, the firm and IT.
  • Alter scripts and adjust code to support software configurations. 
  • Assume backup ownership of multiple enterprise software applications, multi-tiered enterprise systems, and cloud hosted solutions.
  • Desktop refreshes.
  • Report and address security vulnerabilities.
  • Single Sign On configurations and support.
  • Relocation of client/server software and databases.
  • Specialized and specific user training.
  • Monitor data synchronizations and data feeds across multiple systems.
  • Own, track, and communicate software maintenance and license costs to management for budgeting purposes.
  • Server retirements and replacements.
  • Assist with the day-to-day efficient operation of the IT department.
  • Assume additional responsibilities as requested.
  • This role requires 60% in office presence; remote work is permissible 40% of the time.

Technical Qualifications:

  • Experience and strong knowledge supporting Microsoft 365 solutions, specifically all Office Apps, MS Teams, Power Apps, SharePoint Online, Flow, and M365 administration consoles. 
  • Experience and knowledge of the entire Microsoft front end and backend technology stack, including network and server administration concepts.
  • General understanding of web applications hosted on Microsoft servers on-premise or in Azure.
  • Familiarity with the necessary configuration steps to implement claims authentication (SSO) using Azure AD.
  • Strong understanding of Microsoft Group Policy in an enterprise environment.
  • Experience supporting mobile applications published via Intune to iOS and Android devices.
  • Strong knowledge of Active Directory, and LDAP queries. Strong understanding of Azure, Azure AD, and other Microsoft cloud services.
  • In depth knowledge of client/server & database application environments.
  • Advanced troubleshooting skills.
  • Strong understanding and experience supporting and maintaining PC desktop technologies. This includes 3rd party technical solutions to enhance or configure Windows desktop software from Microsoft and other vendors.
  • Familiarity supporting software applications published via a Citrix environment in an enterprise.
  • Some development experience – just enough to understand the workflow and know how to troubleshoot issues. Examples: Powershell, CAML, T-SQL, JavaScript, VBScript, HTML5, XML, XSL.
  • Strong familiarity of relational database concepts.
  • Experience supporting solutions that rely on Microsoft SQL Server stored procedures, SQL DTS and Microsoft SQL Server Reporting Services.
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  • Professional Qualifications:
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  • A bachelor’s degree or equivalent experience required. 
  • 7+ years of experience supporting users in a professional services environment are required.  Law firm experience preferred.
  • Possess excellent verbal and written communication skills and the ability to influence others in a positive manner.
  • Ability to function in a fast-paced, service-oriented environment, prioritize multiple projects daily, and adjust to shifting priorities.
  • Strong planning, project management, presentation, and organizational skills.
  • Strong sense of urgency and a high-energy level.
  • Facility analyzing, working with, and presenting data.
  • Ability to collaborate and gain the respect, trust, and confidence of the Firm’s attorneys and professional staff.
  • Possess a “hands-on” tactical approach.
  • Creative and proactive approach to problem solving.
  • Facilitate teamwork and identify opportunities to develop new processes/infrastructure.
  • Demonstrated ability to grasp and implement new concepts quickly.
  • Strong analytical abilities, resourcefulness, and attention to detail.
  • Ability to work independently and as part of a team with a proactive and positive style that fosters collaborative working relationships.
  • Outstanding sense of customer service.
  • Deep personal commitment to integrity, excellent judgment, and the highest standards of ethics.
  • Must display the highest level of diplomacy, tact and discretion, with comfort in handling and maintaining confidential information.
  • Ability to quickly get up to speed and master new applications and software is critical.
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