Senior Applications Engineer – Marketing Technologies

Published May 13th, 2024

As one of the world’s leading law firms, we seek dynamic individuals who share our commitment to service, innovation, and professional growth.

We have an opening for a Senior Applications Engineer – Marketing Technologies.

The Senior Applications Engineer – Marketing Technologies acts as IT owner of several applications and platforms owned by the firm’s Business Development team.  These include CRM, experience management and various other solutions.  This is a highly skilled technical position responsible for day-to-day oversight, support and administration of assigned systems.

This individual partners with IT leadership and the business to define future strategy and further enhance the capabilities of existing tools.  They also help lead planning and implementation.

In this capacity, the Senior Applications Engineer – Marketing Technologies will:

  • IT owner of several enterprise solutions owned by the Business Development team;
  • Act as the IT liaison for Business Development. This will require a sound understanding of law firm business development workflows and needs;
  • Work on application implementations, upgrades, enhancements, troubleshooting and roadmaps;
  • Provide direct oversight and management of various solutions, as assigned;
  • Act as subject matter expert for those systems and provide technical support, as needed;
  • Ensure the health and stability of all solutions owned;
  • Be able to speak the language of the business development team in order to perform analysis of processes, application features and configurations, end user questions, etc.;
  • Build, maintain and advance a strong relationship with Litera, IntApp and other vendors;
  • Understand the roadmap for specific offerings and demonstrate strong knowledge of the MarTechBusiness Development space;
  • Monitor, track and report on performance and capacity. Responsible for capacity planning;
  • Work with the relevant IT teams in developing and delivering enhancements and new capabilities. Drive and manage those efforts;
  • Deliver recommendations to the business and IT leadership based on an understanding of the platform, roadmap and related business drivers;
  • Maintain current and accurate architecture and support documentation for use by both engineering teams and support staff;
  • Adhere to and participate in IT’s Change Management, SDLC and incident management processes;
  • Collaborates in the creation and use of training and Quality Assurance materials and activities for applications supported;
  • Provides coaching to junior analysts; and
  • Work with Quality Assurance on test scripts, procedures, and remediation.

Proficiencies:

  • Possess strong communication, organization, negotiation, critical thinking, and leadership skills as well as exceptional customer service and collaboration abilities;
  • Advanced knowledge of multi-tier architecture including servers, databases, proxies, load balancing, trust/access rights, certificates, and integrations;
  • Advanced knowledge of Windows Server including IIS, services, scheduled tasks, logging, and configurations;
  • Knowledge of system integrations including APIs, web services, FTP, and database to database;
  • Ability to manage monitoring, backups, HA, BC, DR, patching, and admin tools;
  • Ability to work with desktop and mobile applications for their installation and configurations;
  • Ability to work with SQL Server, SQL development/queries, and reporting tools;
  • Ability to work with project management on plans, tasks, and resource management and tools such as Confluence and JIRA;
  • Familiarity with scripting languages such as PowerShell;
  • Familiarity with security best practices and procedures; and
  • Familiarity with data governance best practices and procedures.

Qualifications:

  • At least 2 years’ Foundation experience and equivalent working with CRM solutions (required);
  • At least 7 years’ of information technology experience (required);
  • At least 5 years’ experience working with and supporting enterprise platforms (required);
  • At least 3 years’ executive level engagement and customer service (preferred); and
  • At least 3 years’ of experience in a professional services or legal environment (preferred).

Employees will be provided with an excellent career opportunity in a collaborative environment, in addition to a generous total compensation package with the opportunity to earn bonuses based on individual contribution and firm profitability.

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