Service Center Coordinator

Published May 21st, 2024

Service Center Coordinator
Location: Auburn, Massachusetts
Opportunity to work with a great company!

  • Full time position
  • Hybrid Tues and Wed
  • In office work from home on Mon, Thurs and Fri

Job Requirements:

  • Coordinating all outgoing sample devices from the Sample Service Center. Interaction with the sales and logistics teams is necessary to perform this job.
  • Assist in training new hires once experience level has been established.
  • Process all incoming requests for sample shipments out of the Sample Service Center warehouse.
  • Process all rental requests from customers and sales reps for Sample Service Center equipment.
  • Work with the warehouse team to coordinate all shipments and maintain proper inventory levels.
  • Process daily, weekly, or monthly reports as requested.
  • Contact customers in reference to repair orders, repair authorization, unrepairable items, and repair/exchange options.
  • Ensures all problems are resolved and follow-up is completed in a timely manner and according to service level agreements.
  • Prepares credit and debits to adjust accounts.
  • Process orders for sample bag inventory.
  • Associate’s or Bachelor’s Degree preferred.
  • 1 –3 years previous customer service and call center or related experience is preferred.
  • Superior organizational skills and the ability to complete multiple tasks simultaneously.
  • Must be detail orientated.
  • Prior experience using MS Word, MS Excel, and MS Outlook are required; prior experience using SAP is strongly preferred.

Pay Rate:

  • $23-24 per hour
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