We are looking for an innovative Vice President of Payment & Deposit Operations to oversee our payment processing systems, deposit operations, and manage our 3-person contact center and 2-person deposit operations team. The ideal candidate will be passionate about embracing cutting-edge payment technologies while maintaining operational excellence in day-to-day functions. This role requires both strategic vision and hands-on operational expertise.
Key Responsibilities
Lead and develop comprehensive payment and deposit strategies aligned with our organizational goals
Manage and develop a 3-person contact center team and 2-person deposit operations team
Oversee daily operations of payment processing, ACH, Wires, ATM Networks, Debit Card Programs and deposit services
Manage online/mobile banking platforms, bill pay, and remote deposit capture services
Ensure compliance with regulatory requirements (Reg E, Reg D, BSA, NACHA)
Develop and maintain fraud risk management procedures
Implement and manage quality assurance programs to ensure regulatory compliance and accuracy
Develop performance metrics and reporting systems to track departmental success
Collaborate with IT and vendors to implement and maintain payment and deposit technologies
Identify opportunities for process improvement and automation
Participate in executive leadership initiatives and strategic planning
Comfortable diving into detailed operational processes when necessary to resolve complex operational challenges
Champion the implementation of next-generation payment systems including RTP (Real-Time Payments) and FedNow. Spearhead expansion into digital assets storage solutions.
Qualifications
Bachelor’s degree in Business, Finance, or related field (MBA preferred)
7+ years of progressive experience in financial operations, with at least 5 years in payment/deposit services
3+ years of contact center management experience
Strong understanding of payment systems, ACH, Wires, ATM network, Debit Card Programs and deposit operations
Knowledge of emerging payment technologies including RTP, FedNow, and digital asset platforms
Experience with regulatory compliance requirements (BSA/AML, Reg E, Reg CC)
Proven leadership abilities with excellent coaching and team development skills
Demonstrated ability to balance strategic thinking with detail-oriented execution
Forward-thinking mindset with enthusiasm for financial innovation
Outstanding communication and interpersonal skills
Strategic thinker with strong analytical and problem-solving abilities
Experience implementing and optimizing financial technology solutions
What We Offer
Competitive salary and comprehensive benefits package
Career growth opportunities in a stable financial institution
Collaborative work environment with a focus on work-life balance
Opportunity to make a meaningful impact on our members’ financial well-being
Professional development and continuing education support
Chance to lead innovation in payment technologies at a community-focused institution
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