Donor Service Specialist
Contract: October – end of January
Hours: M-F 8:00am – 4:30pm
Schedule: 2 days onsite (Mondays & Thursdays)
- Laptop and equipment provided
Pay: $22-$25/hour (flexible with experience)
Location: Boston, MA
- Parking on Site:
Important Notes:
- Must Have: CRM data base experience, Gift processing, Non-profit interest- mission driven.
- Good with Data Entry
- Good with repetitive mundane tasks/processes – there are times when they need to be in a spreadsheet for 2 hours at a time. If they need various activities during the day, it may not be a good fit
- Detail oriented
- Good with a fast paced environment
- Position opens annually for the uptick in donations during the holidays
Job Description: Will help with gift processing, but also miscellaneous administrative duties to help the team so they can focus on gift processing during this time
- Gift Processing: Process and import daily in-house check and ACH batches into Salesforce. Review daily lockbox and web donation files and import into Salesforce when appropriate.
- Data entry and clean-up: Review donor information for accuracy and correct appropriately, update donor communication preferences, enter new gift and campaign data, merge records.
- Reporting and tracking data: Run reports from database to update internal tracking documents with information regarding fundraising totals, campaign performance, email open/bounces, etc.
Skills:
- Excellent administrative and communication skills.
- Proven ability to handle multiple and varied tasks.
- Excellent attention to detail and strong organizational skills.
- Proven ability to work within an organization emphasizing teamwork and excellence.
- Sensitivity, tact, diplomacy, and the ability to honor confidentiality.
Qualifications:
- At least two years of full-time professional experience in development, administrative support or comparable field.
- Proficient in use of CRM database. Experience in Salesforce a plus.
- Experience in digital marketing preferred, including Google Analytics and social media.
- Skilled in Microsoft Office programs with strong experience in Excel and Word.
Work Environment/Physical Demands:
- Ability to sit minimum of 3 hours.
- Ability to lift up to 25 lbs.