Hiring for a Self-Pay Collections Rep for a healthcare facility in Worcester, MA
Shift: M-F 8:00 am – 4:30 pm
Pay rate: $28/hr
Department: Patient Financial Services
Job description:
Initiates’ collection activity on outstanding self-pay balances. Relevant categories include high dollar self-pay balances for both Hospital and Physician, payment plans, bankruptcy, Victim of Violent crime, estates, insurance information, financial counseling, settlements, and prompt pay discounts.
Major Responsibilities:
- Initiates telephone calls to patients/guarantors regarding resolution of their self-pay balances.
- Initiates telephone calls to insurance companies regarding resolution of self-pay balances.
- Communicates with hospital clinics/doctor offices regarding resolution of self-pay balances.
- Works assigned work queues within established protocols.
- Responds to patient/responsible party inquiries/requests received via telephone, mail and in person by accessing the billing system.
Required:
- Three years of relevant work experience, preferably in telephone collections.
- Thorough knowledge of third-party insurance and medical terminology.
- Computer skills. Ability to work independently within established functional guidelines and withstand pressure that may arise when dealing with the public, physicians/clinic and staff.