New Patient Coordinator / Patient Records
Temp – 4-6 weeks covering short term leave
Location: Brookline, MA
- NO PARKING, if you live in Brookline it might be accessible by foot or bus
Hours: 40 hours per week
- Schedule for 3 week training: 8:30am- 5:00pm NO EXCEPTIONS
- Schedule after training: 8:00am – 4:30pm
Temp Pay: $23-26/hour (Flex)
NPCs: NPC’s coordinate and gather information via the phone (not patient facing). They set the tone for the entirety of the patient experience. NPC’s schedule between 30-50 new patients a week.
Patient Records: This role will be working with established patients and will be monitoring the patients’ progress from 6-12 months and gathering past records.
Job Description
New Patient Coordinator (NPC)
- Provides administrative support and coordination for all aspects of patient care for both new and/or established patients.
- Schedules appointments following guidelines that support continuity of care and a high standard of timely communication and rescheduling as necessary.
- Appropriately arranges resources to support the highest standard of patient experience and visit, i.e. arranging interpreter services.
- Answers telephone calls, as appropriate for new and/or established patients.
- This includes the responsibility to collect detailed clinical information provided by patients, internal/external providers, and others such as staff from ancillary services, and either resolve problems directly or ensure appropriate escalation to management.
- Recognizes emergencies and appropriately respond using standard operating procedures and critical thinking skills.
- Provides program specific information to callers and refer calls as necessary.
- Serves as a liaison for patients including efficient routing of calls per telephone triage guidelines.
- Schedules patient visits, and manages changes, ranging in complexity for one physician appointment to multiple care provider appointments.
- Provides information to the patient regarding the need for insurance referral(s), and refers calls as appropriate.
- Assists in processing paperwork associated with clinical care including: insurance claims, disability forms, and medical equipment forms.
Patient Records
- Monitor and follow up with patients, hospitals, and other parties on materials status.
- Collaborates with fellow Records Specialists and New Patient Coordinators to assist with registering, scheduling, or performing other tasks that are typically the responsibilities of the New Patient Coordinators.
- Assists in processing paperwork and completing administrative tasks associated with clinical care including managing materials requests, orders, and records uploading.
- Responds to emails and manages other requests as appropriate for new patients
- Provides administrative support and coordination for all aspects of patient care for new patients, primarily focused on supporting materials management.
- Triages issues and answers general questions, with the goal of resolving requests in real time.
- Serves as a liaison for patients including efficient routing of calls per telephone triage guidelines.
- Schedules appointments following guidelines that support continuity of care and a high standard of timely communication and rescheduling as necessary.
- Answers telephone calls, responds to emails, and manages other referral inputs, as appropriate for new patients.
Qualifications
- A Bachelor’s Degree in health administration or related field is strongly preferred, and/or a minimum of 1 year of related health care and/or customer service experience
- Excellent communication, organizational, and customer service skills
- Strong attention to detail
- Must possess the ability to multi-task and problem solve on the spot
- Excellent phone etiquette
- PC proficiency required
- Ability to work productively in a remote environment
- Knowledge of medical terminology is a plus