Clinical Scheduling Specialist I

Direct Hire
Fully Remote – candidates must live and work from one of the NE states (ME, NH, VT, MA, RI, CT)

Salary: $45k – $58k
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Location: Brookline MA

Clinical Scheduling Specialist I

Schedules and reschedules appointments for patients
Serves as the first point of contact and liaison for established patient calls including VNA and labs by triaging calls and resolving questions directly whenever possible.
Triages issues and answers general questions, with the goal of resolving requests in real time. If unable to answer all patient questions, triage to or take detailed message for disease center team.
Serves as a liaison between patient/family/provider.
May provide general support and coordination for all aspects of patient care for established patients, including filing, data entry, telephone support, etc.
Possesses a level of independence requiring knowledge of multiple disease specific programs.
Recognizes emergencies and appropriately responds using standard operating procedures and critical thinking skills.
Provides pediatric oncology disease, and program-specific information to callers/patients within the scope of knowledge and authority.
Performs other administrative duties and tasks as requested by Manager/Supervisor.
Able to quickly comprehend and implement new concepts or modifications to processes.
Collaborates with disease center team to ensure seamless coverage and task management in times of both full and partial staffing levels.
Ensures quality clinical care and adherence to standard operating procedures and compliance requirements.
May be required to perform other duties as required by the clinical practice support team.

Qualifications

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

High school diploma required
A Bachelor’s Degree in health administration or related field is strongly preferred, and/or a minimum of 1 year of related health care and/or customer service experience.
Ability to function as an integral member of a team
Excellent communication, organizational, time management, and customer service skills
Strong attention to detail
Ability to multi-task and problem solve on the spot
Excellent phone etiquette
Demonstrated ability to carry out complex scheduling as required
Demonstrated ability to draft reports, correspondence and other administrative documents pertaining to patient scheduling as needed
PC proficiency
Ability to work productively in a remote environment
Knowledge of medical terminology preferred

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Clinical Scheduling Specialist