Part Time Customer Service Rep (Billing Dept)
Pay Rate: $26
Hours: Mon thru Fri 9am- 2pm (25-30 hrs a wk)
Location: Andover MA
Assignment Type: Temp to hire
Job Description:
The Customer Support Representative is responsible for providing superior customer service, responding to customer inquiries, providing administrative support to the Billing Department, and front desk coverage.
Essential Functions:
1. Provides telephone and online support to policyholders, agents, and other business units.
2. Possesses substantial knowledge of the billing processes in order to accurately respond to inquiries.
3. Obtain a deep understanding of various applications and websites in order to adequately troubleshoot customer issues.
4. Make telephone calls to agents or insureds in order to verify information and respond to inquiries.
5. Continuously considers ways to enhance the overall efficiency of the Billing processes.
6. Perform any task requested by the Supervisor that would contribute to the smooth operation of the department/company.
7. Front desk coverage includes greeting and directing visitors, receiving and distributing deliveries, monitoring loading dock, and internal communications or announcements.
Skills:
1. Strong interpersonal skills – active listening, empathy, patience, flexibility and adaptability
2. Careful attention to detail and time management skills.
3. Ability to communicate verbally and in writing in a clear, professional manner
4. Maintaining confidentiality and ensuring security of sensitive information including insured banking information.
5. Must be able to work independently as well as a member of a team
6. Ability to work in a fast-paced environment and multitask
7. Strong knowledge of property insurance, policy coverages and terminology
8. Strong computer software skills with using MS Office suite and other basic computer knowledge
Required Education and Experience :
1. Associate’s degree in accounting or business preferred.
2. Billing and customer service experience required.
. . . Pay Statement and Pay Transparency Laws: rate of pay listed is on a per hour basis. You will be entitled to health insurance once employed for 60 days and you must work 30 hours per week, on average, per month to enroll and maintain health insurance through Complete Staffing Solutions. Once both qualifiers are met you must complete the enrollment packet and your benefits will start on the first of the subsequent month. . . It is our policy to provide equal employment opportunity to all individuals regardless of race, color, sex, sexual orientation, religion, disability, age, veteran status, ancestry, national or ethnic origin or any other legally protected class. We are committed to a diverse workforce. We value all employees’ talents and support an environment that is inclusive and respectful. We are strongly committed to this policy, and believe in the concept and spirit of the law. #toponehire