Customer Service Representative
Location:
Woburn, MA
Hours:
- Fulltime Hours
- Monday – Friday
Job Responsibilities:
- Handling customer requests as the need arises
- Scheduling customer requests
- Manage incoming emails
- Proactive outbound calling as needed
- Assisting technicians with any challenges that occur during the course of the day
Requirements:
- Minimum three years of proven success working on high-performance teams in a fast-paced, results-oriented service environment
- Excellent phone and customer relationship skills
- Proven experience developing service solutions derived from problem analysis, good judgment, and customer focus.
- Working knowledge of computers and contact management/customer service tracking software
- Excellent written and verbal communication skills
Pay Rate:
- $23 – 24 / Hour depending on experience
. . . Pay Statement and Pay Transparency Laws: rate of pay listed is on a per hour basis. You will be entitled to health insurance once employed for 60 days and you must work 30 hours per week, on average, per month to enroll and maintain health insurance through Complete Staffing Solutions. Once both qualifiers are met you must complete the enrollment packet and your benefits will start on the first of the subsequent month. . . It is our policy to provide equal employment opportunity to all individuals regardless of race, color, sex, sexual orientation, religion, disability, age, veteran status, ancestry, national or ethnic origin or any other legally protected class. We are committed to a diverse workforce. We value all employees’ talents and support an environment that is inclusive and respectful. We are strongly committed to this policy, and believe in the concept and spirit of the law. #Zip