Medical Secretary/Phone room Mon-Friday 8-5pm Temp-Perm Looking to interview Asap $23hr room to grow
Working in (Phone room) taking high call volume
Open and maintain customer accounts by recording account information
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Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
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Maintain financial accounts by processing customer adjustments
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Recommend potential products or services to management by collecting customer information and analyzing customer needs
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Prepare product or service reports by collecting and analyzing customer information
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Contribute to team effort by accomplishing related results as needed
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Manage large amounts of incoming calls
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Generate sales leads
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Identify and assess customers’ needs to achieve satisfaction
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Build sustainable relationships of trust through open and interactive communication
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Provide accurate, valid, and complete information by using the right methods/tools
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Meet personal/team sales targets and call handling quotas
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Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
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Keep records of customer interactions, process customer accounts, and file documents
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Follow communication procedures, guidelines, and policies
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Go the extra mile to engage customers
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Resolve customer complaints via phone, email, mail, or social media
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Use telephones to reach out to customers and verify account information
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Greet customers warmly and ascertain problem or reason for calling
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Cancel or upgrade accounts
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Assist with placement of orders, refunds, or exchanges
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Advise on company information
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