Database Systems Analyst (Intapp/Litera)

Database Systems Analyst (Intapp/Litera) – Boston, New York, Washington DC
Working with the Database Systems team within the Information Technology Department, this Database Systems Analyst role focuses on support of Litera’s cloud-based law firm knowledge management platform, Foundation, and Intapp’s Cloud applications, currently Time, Terms, and Intapp Integration Service (IIS/Boomi).  This role will provide escalated support for these systems as well as carry out focused project work for both business change and service improvement. Where there is capacity beyond business-as-usual and project work, the Database Systems Analyst will identify opportunities for improving and automating processes as well as providing additional support to the Database Systems team and its responsibilities.

Responsibilities:

• Perform administrative functions for Litera Foundation and Intapp Cloud applications (Time, Terms, and IIS/Boomi).
• Monitor and maintain data integrations between systems, ensuring a deep understanding of end-to-end processes and data flow.
• Provide end-user support for escalated Intapp Cloud and Litera Foundation application issues.
• Take ownership of escalated issues and see them through to resolution.
• Utilize exceptional troubleshooting, problem-solving, and analytical skills to proactively manage and resolve issues throughout the incident lifecycle.
• Effectively escalate incidents to vendor support and collaborate with internal and external stakeholders until resolution and fixes are implemented.
• Identify opportunities for process improvement and develop appropriate solutions.
• Develop and maintain a deep technical knowledge of our Litera Foundation and Intapp product suite.
• Stay current with Intapp and Litera email communications regarding new releases, known issues, service interruptions, and scheduled maintenance events, communicating important and helpful information to internal stakeholders as needed.
• Optimize administration of Litera Foundation and work with the Marketing team to deploy product enhancements and advanced features.
• Optimize administration of Intapp Cloud products (Time and Terms) and work with the Finance and IT User Experience teams to deploy advanced features. Assist Database Systems team with other tasks as needed.
• Assume additional responsibilities as requested.
• This role requires 60% office presence; remote work is permissible 40% of the time.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field is preferred.
• 3+ years of relevant work experience.
• Hands-on experience supporting Intapp product suite, especially Intapp Time. Additional experience with Intapp Integration Services (IIS/Boomi) and Intapp Cloud (Time and/or Terms, in particular) is a plus.
• Experience with Litera Foundation is a plus.
• Excellent verbal and written communication skills and interpersonal skills including the ability to effectively communicate technical information to both technical and non-technical personnel, and to communicate and advise others on issues that are complex and/or sensitive in nature.
• Understanding of the business of law firms, including risk management issues facing firms.
• Ability to work successfully and independently in an atmosphere of multiple projects, shifting priorities, and deadline pressures.
• Ability to work collaboratively in a team-oriented environment.
• Ability to be flexible and adaptable to support new firm strategies and changing priorities.
• Willingness to work outside of normal business hours to apply system updates or resolve issues as needed.
• Willingness to share skills and experience with other members of the team and within the IT Department.
• Extensive application troubleshooting experience in an enterprise environment.
• Strong knowledge of relational databases and TSQL scripting.
• Light to moderate hands-on experience developing and/or maintaining workflows, rules, and processes in Intapp Integrate (Integration Builder/IB) for the Intapp suite of applications preferred.
• Light to moderate hands-on experience with Python, PowerShell, or other scripting languages and development tools is a plus.
• Knowledge of Elite 3E or other Legal Practice Management Systems is a plus.
• Ability to function in a fast-paced, service-oriented environment, prioritize multiple projects daily, and adjust to shifting priorities.
• Strong planning, project management and organizational skills.
• Strong sense of urgency.
• Facility for analyzing, working with and presenting data.
• Ability to collaborate and gain the respect, trust, and confidence of the Firm’s attorneys and professional staff.
• Possess a “hands-on” tactical approach.
• Creative and proactive approach to problem solving.
• Facilitate teamwork and identify opportunities to develop new processes/infrastructure.
• Demonstrated ability to grasp and implement new concepts quickly.
• Strong analytical abilities, resourcefulness, and attention to detail.
• Ability to work independently and as part of a team with a proactive and positive style that fosters collaborative working relationships.
• Outstanding sense of customer service.
• Deep personal commitment to integrity, excellent judgment, and the highest standards of ethics.
• Must display the highest level of diplomacy, tact and discretion, with comfort in handling and maintaining confidential information.
• Excellent computer skills, including proficiency in using Microsoft Word, Outlook, Excel and PowerPoint.  The ability to quickly get up to speed and master new applications and software is critical.

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