Behavioral Health Case Manager -Community Health Center
*perm
Our mission is to improve the health of our community and to increase access to comprehensive primary care, preventive health services, mental health, and supportive services. We are committed to excellence and to providing culturally competent services that enhance the quality of life. We advocate for and provide a welcoming environment for underserved and vulnerable people, especially Asians and Pacific Islanders, the LGBT Community and individuals living with and affected by HIV/AIDS.
Location: Jackson Heights, NY
Pay: $58,500 – $73k (salary)
Schedule: Monday to Friday, 9-6p
- 30 minute unpaid lunch break
- Schedule is either 9-5:30 or 930-6
Position Summary :
The Behavioral Health Case Manager is responsible for ensuring high quality behavioral health interventions and services to patients of center’s Primary Care Clinic to ensure access to and retention in care. Qualifications: Advance degree in mental health counselling or social work required. Two (2) years work experience in related field required. Experience may include verifiable internship and unpaid volunteer work. MHC, or licensure of LMSW required within three (3) months of hire. UAS-NY certification required, within one (1) month of hire. Experience working with target populations strongly preferred. The target populations: children and family, individuals with Serious Mental Illness, developmental disabilities, serious substance use disorders (SUDs), LGBT and/or high risk of or living with HIV/AIDS, chronic hepatitis, LGBTQ+, Asians and Pacific Islanders, and/or immigrants. •HIV/AIDS, chronic hepatitis, LGBTQ+, Asians and Pacific Islanders, and/or immigrants. Excellent written and verbal communication skills in English required. Excellent customer service skills to assist in resolving patients and/or providers concerns. Ability to use and adapt to various applications (Outlook, Word, Excel, PowerPoint, eCW, eICARE, AZARA, HCS, MAPP, Healthix, PSYCKES, etc.) required. Ability to work effectively in both a collaborative as well as individual setting. Ability to multitask and manage multiple projects in a stressful environment. Fluency in Spanish or one of Asian languages a plus. Ability to work flexible hours including some evenings and weekends required. Duties and Responsibilities include: Client Services and Direct Care Provide proactive behavioral health case management to center’s Primary Care Clinic patients including comprehensive assessment, reassessment, and individualized care plan development to ensure access to care and other services including communication with the multidisciplinary care team at regular intervals to ensure patients have positive health outcomes. Provide crisis intervention, stabilization, and brief counselling to center’s Primary Care Clinic patients as needed. Coordinate and link patients with additional services (e.g., initiate and follow up on referrals to specialty care, entitlements, long term mental health and substance use treatment, community follow-up case management) as needed and report outcome to the multidisciplinary care team. Represent the center to promote services and recruit patients specifically individual with low income and/or community of color including participate in events (e.g., tabling at community events) as needed. Collaboration and Services – Use strong collaborative abilities to put together plans for patient care by working with patients and their families to discover their specific needs and coordinating with outside companies to ensure proper care. Act as liaison to between patients the multidisciplinary team to facilitate coordination of care and promote referrals to internal and external behavioral health providers. Response to telephone, e-mail, referral inquiries of services available at the Agency and other requests for information in timely manner. Work as a part of multidisciplinary care team and for continuous quality improvement (CQI)activities as a part of Department of Support Services. Participates internal and external meetings and trainings including assists as requested and appropriate. Compliance – Maintains patient’s records in an updated (real-time), organized, and legible condition including completes and submits pertinent forms, reports, and summaries in a timely manner. Maintain accurate records of services rendered in all designated portals. Maintain accurate reporting in both electronic and paper record to ensure and meet all documentation and data reporting requirements of the center. Adheres to center’s policy and procedure as required that inclusive of NYC, NYS, and Federal requirements, as well as Department of Support Services. #toponehire