Hiring for a Patient Access Representative for a company in Farmington, CT.
Call center setting.
Schedule: Monday through Friday 8am-4:30pm
Pay: $22-24/hour based on experience
- Looking for someone with heavy billing and/or back-office/back-end experience
- This is specifically for the billing dept. so will be fielding questions for patients calling in about bill/payments/insurance etc.
- MUST come from a medical office/hospital setting only
- MUST have some prior experience with back end claim processing
- Experience with PT/Workers comp claims is a plus!
Responsibilities:
- Triaging calls
- Pre-certifying procedures and tests
- Answering a heavy volume of telephone calls
- Prepares charge tickets
- Obtaining and/or verifying patient demographic information including health history and insurance information
- Ensuring patient confidentiality
- Regular communication with clinical and administrative staff
Qualifications:
- Our ideal candidate will be energetic and enthusiastic, able to demonstrate a mature, dependable, and responsible approach while effectively assisting the physician’s practice in all interactions, be a highly committed team player, a proactive self-starter, dependable, and able to be flexible in a changing environment
- At least two years of experience in a medical/surgical office
- Excellent computer skills, including Epic
- Superior written, oral communication, and customer service skills; able to communicate empathetically
- Familiarity with medical terminology and coding
- Strong problem solving skills
- Excellent organizational skills, detail oriented and able to prioritize and multi-task
- Able to follow written and verbal directions
- Ability to work collaboratively and efficiently within a team
- Able to manage multiple phone lines simultaneously
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