Hiring for a Patient Access Specialist for a healthcare clinic in Westborough, MA
This role will sit at the front desk and must have billing experience.
Pay: $26/hr
Schedule: M-F 8 hour shifts – 8:30am-5pm.
Role Description
- Greeting patients
- Checking patient in and out
- Making sure their information is all still accurate – change out any new phone numbers, addresses, emails, etc.
- Enter patient information into databases and maintain accurate records
- Relay information to relevant staff members
- Inform patients and their caregivers of office procedures, policies, and protocols
- Provide patients with billing and payment information
- Deal with patient questions, concerns, and issues
- Perform general administrative tasks
Requirements:
- Must have high level experience with insurance (entering info correctly into system for proper billing, group numbers, policy numbers, eligibility, deductibles) and can explain to patients why they have certain bills vs. how their deductible works
- Primary Care experience preferred
- Experience in customer service or previous experience in medical setting
- Superior phone skills; confident and professional when calling people and being accurate with information.
- Excellent oral/written communication skills.
- Proficiency with MS Office and a high degree of comfort using various technologies and systems.
- EMR experience needed
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