Hiring for Call Center Representative (FULLY ON-SITE!) in Boston, MA.
Public transit is the best option to get to this location on Longwood Ave (very limited parking options)
Pay: $22/hr
Training will be 2-3 weeks on-site from 9AM-6PM
Available 1st shift: 8 hour shift between 7AM-6PM. MUST work either every Saturday OR every Sunday. Would be working 4 week days and one weekend day.
Available 2nd shift: 2PM-11PM 4 week days and every Saturday.
Job Description:
These positions handle all calls going into specific hospitals main lines – then the call center rep will provide initial assistance and move forward with appropriate steps (i.e. taking a message, redirecting calls, paging employees, etc.)
- Answer, screen and process incoming centralized attendant, radio-paging, and telephone answering service calls from a diversified customer base.
- Act in a prompt, accurate, and courteous manner while maintaining established standards, call statistics, and proper phraseology.
- Perform to meet all Call Center performance measures.
- Adhere to all company policies and procedures, including but not limited to, attendance and promptness.
- Respond to requests for direct dial numbers, department numbers, physician on-call status and department functions utilizing proprietary software.
- Take messages for offices to ensure that information is obtained and delivered to the desired customers’ expectations.
- Process calls for foreign languages following client instructions to ensure proper billing.
- Update databases, including on-call statuses and customer profiles to reflect the most current contact location of personnel.
- Prepare, code, and process a variety of transmittals to include directory changes, physician sign-outs, account profile changes, etc.
- Maintain confidentiality of client information.
- Maintain regular attendance; attendance is required during emergency situations/inclement weather.
- Refer unusual call requests, technical problems, and complex inquiries to management as needed.
Required Qualifications:
- High School Diploma or equivalent.
- Minimum of two years of call center and/or experience in dealing with the general public in a customer service capacity.
- Familiarity with medical terminology and servicing telephonically preferred.
- Excellent verbal and written communication skills with the ability to present clear, concise, and timely communications. Work with a sense of urgency, courtesy, and tact.
- Ability to operate general office equipment. Typing speed of 35 WPM.
- Ability to process a high volume of calls in a fast paced environment.
- Ability to overlap and take multiple types of calls with various pieces of equipment simultaneously.
- Ability to manage multiple tasks concurrently in an occasional stressful environment.
- Professional interpersonal style: ability to interact and work with a diverse range of people.
- Ability to work on several different unrelated tasks at the same time.
- Exhibit a ‘can-do’ attitude and flexible work style approach.
- Ability to adhere to a changing work schedule; arrive to work on time.
- Ability to adapt to flexible work schedule to meet Call Center operational demands
- Patience and flexibility to meet challenges of constantly changing demands.
- Ability and willingness to be on-call and work a flexible schedule, including nights, weekends, and holidays.
- Ability and willingness to maintain confidentiality at every level.
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