Summary
Under the direction of the CEO, as well as Boards of Directors and their Chairpersons, this role coordinates programs, activities, and communications from the Office of the President while assuring compliance with organizational philosophies. Serves as liaison between the President and all audiences. Manages and directs office activities, facilitates customer satisfaction, and ensures efficient flow of information.
Job Responsibilities
• Provides full administrative support to the CEO
• Screens incoming telephone calls, greets visitors, and responds to inquiries concerning activities and operations by interpreting policies and procedures
• Manages scheduling, correspondence, agendas, and prioritization of work-related information
• Prepares communications, presentations, and reports to support executive operations
• Oversees coordination, direction, and publication of information to all audiences through appropriate channels
• Acts as a resource for managers regarding policy and organizational philosophy
• Coordinates activities and programs with Boards, Medical Staff, senior management, and department leaders to ensure compliance with regulations, bylaws, and mission
• Manages information, orientation, training, and structure for Boards of Directors as well as other identified external groups
• Facilitates communication and dissemination of information regarding executive initiatives and departmental activities
• Manages customer satisfaction program through follow-up and collaboration with department leaders
• Serves as administrative liaison between the CEO and selected community organizations, outside agencies, and boards
Education and Experience Requirements
• BA or BS or equivalent in business, health care administration, communications, or related field preferred
• Five or more years of experience working with organizational leadership, coordinating communications, programs, and activities
• C-Suite and health care experience preferred
• Proficiency with Microsoft Office programs including Excel and Outlook scheduling
Knowledge, Skills, and Abilities
• Exemplary judgment with regard to C-Suite support and excellent written and verbal communication skills
• Self-motivated with strong organizational skills
• Knowledge of organizational structures and effective communication across all levels
• Strong office management and technical skills to maintain a productive environment
• Calm and professional demeanor, especially under pressure
• High level of courtesy, tact, and professionalism when working with staff, management, physicians, and the public
• Ability to independently manage multiple priorities with attention to detail
• Strong follow-through on directives of the CEO
• Ability to foster communication across senior and middle management, physicians, employees, and community leaders
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