Position: Customer Support Specialist
Location: On-site Warwick RI
4 Month Contract to Hire
We’re looking for a customer-focused, detail-oriented professional to join our team. In this role, you’ll support clients and internal teams to ensure a smooth, positive experience from start to finish. This is an excellent opportunity for someone who enjoys helping others, solving problems, and keeping things organized in a fast-paced environment.
Key Responsibilities
- Serve as a main point of contact for clients, responding to questions and requests by phone and email.
- Provide clear, professional communication and ensure client needs are met promptly.
- Coordinate with internal departments to ensure tasks and requests are completed accurately and on time.
- Collect, review, and track required information or documentation to support client activities.
- Maintain organized records and assist with reporting or administrative functions.
- Identify and resolve issues proactively to ensure a seamless client experience.
- Contribute to a positive, team-oriented work culture and assist with other projects as needed.
About You
- Passionate about delivering great customer service and building strong client relationships.
- Excellent communication skills — both written and verbal.
- Highly organized with strong attention to detail.
- Comfortable managing multiple priorities in a fast-paced setting.
- Proficient with Microsoft Office and eager to learn new tools and systems.
- High school diploma or equivalent required.
- Prior experience in customer service, office support, or administration preferred (training provided).
Why Join Us
- Comprehensive training — no prior industry experience needed.
- Supportive, collaborative team environment.
- Opportunity to grow your skills and advance your career in a client-centered organization.
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