JOB DESCRIPTION:
Job Title: Manager of Human Resources
Reports To: Executive HR Consultant
Location: Somerville, MA
Work Environment and Classification: Full-Time, Exempt, Non-Union
About Us
Our client is a nonprofit helping older adults and people with disabilities live independently with dignity and choice. They serve thousands in their community each year—providing care, connection, and advocacy rooted in compassion and respect for all.
About the Role:
The Manager of Human Resources plays a vital role in cultivating a high-performing, inclusive workplace that aligns with our mission. This hands-on leader owns all core HR operational and compliance functions—talent acquisition, operations, compliance, employee relations, and engagement—with an eye toward automation, efficiency, and continuous improvement. You’ll lead strategic initiatives while handling day-to-day operations that keep our people supported and our agency thriving.
What You’ll Do:
Talent Acquisition & Onboarding
- Maintain inclusive, consistent, on-brand, and mission-aligned job descriptions
- Source and recruit top talent through community partnerships and digital channels
- Develop, communicate, and manage a consistent and effective talent acquisition process for hiring top talent aligned with the agency’s mission.
- Manage new hire workflows, documentation, and experience in the HRIS for a welcoming start and on Brand effective onboarding experience.
HR Operations & Automation
- Maintain accurate and updated policies, forms, files, and job data
- Digitize and automate HR records, paperwork, and workflows using HRIS and modern tools
- Track and report HR metrics for leadership
- Manage employee changes, requests, benefits, open enrollment, earned leave, training documentation, leaves of absence and all documentation and communication regarding starts and departures.
- Manage application, tracking, reporting, and vendors associated with workforce training grants.
- Employee Relations & Engagement
- Serve as a trusted resource to staff and managers
- Oversee tracking and compliance of continuing professional education and professional education programs,
- Support performance coaching, feedback, and recognition programs
- Coordinate surveys, engagement reports and self-service tools
- Proactively gather and document regular feedback from employees and managers on various HR processes and propose updates and improvements.
- Maintains HR compliance and employee calendar and ensures everything is done on time and accurately.
Compliance & Labor Relations
- Review all invoices for accuracy, approval of payment, and file.
- Manage compliance with Union CBA and oversee all grievances and union bargaining.
- Ensure legal compliance and accurate recordkeeping and documentation
- Maintain, communicate, and ensure compliance with updated, consistent, aligned notices, job postings, processes, templates, and timelines for hiring, screening, onboarding, job descriptions, policies, performance reviews, employee relations and discipline, employee changes, required trainings, onboarding, audits, and compliance filings.
- Ensure adherence to all aspects of collective bargaining agreements and document any variances.
- Lead disciplinary, termination, and audits.
Employee Relations and Performance Management and Coaching
- Coach managers and employees through disagreements, team conflicts, and performance concerns.
- Oversee all performance improvement plans.
- Develops and manages employee recognition programs.
- Supports and coaches the managers and employees with goal setting, performance reviews, and towards building and sustaining high performing teams.
- Proactively gather and document regular feedback from employees and managers and propose updates and improvements.
- Coordinate surveys, engagement efforts, and self-service tools.
Requirements:
What You Bring
- Bachelor’s degree in HR, Business, or related field; HR certification preferred
- Strong operational excellence mindset.
- In depth experience managing union workforces and maintaining compliance with a CBA, managing grievances and union negotiations.
- In-depth experience managing employee relations and performance issues.
- 8+ years of progressive HR experience; nonprofit or mission-driven work a plus
- Knowledge of employment law, HRIS systems, and benefit administration
- Previous experience of setting up and managing HRIS systems, particularly Paylocity strongly preferred.
- Skilled in social media, automation, and AI as HR enablers (AI in HR -certification highly valued)
- Strong communication, organization, project management, data analysis, and interpersonal skills
- Committed to equity, inclusion, and confidentiality
- Driven by curiosity and a continuous improvement mindset—asks ‘why’ and ‘how can this work better?
- Motivated by supporting others to reach their potential.
What You Get
- Make an impact every day on the lives of older adults and people with disabilities
- Join a supportive team that values growth, collaboration, and compassion
- Advance professionally with ongoing training and leadership opportunities
- Enjoy balance, with a 35-hour workweek and generous time off
- Comprehensive benefits, including health, dental, retirement, and more.