Pay: $23-26/hour
Schedule: Monday through Friday 8:30AM – 5PM
About the Role/Practice:
- Busy Primary Care office with 15 providers (11 doctors and 4 APPs)
- Office provides primary care for adult patients – physical examinations, routine health screenings, preventative care, diagnose and treat acute and chronic illnesses, promote general health, disease prevention, and overall well-being
- Practice Assistant will be assigned to 1-2 providers for the day
- Typically have 7 Practice Assistants total, 3-4 on check-in, 3-4 on check-out, depending on needs for the day
- Practice Assistant will be trained on check-in, check-out, back office, and phones
- Role is open due to previous person retiring and adding another provider in January
Requirements:
- 1+ year of Practice Assistant experience required
- Epic experience is required
- Primary Care experience is preferred
- High school diploma or equivalent
Responsibilities:
- Leading up to the patient visit, Practice Assistants schedule all appointments, conduct reminder outreach, and obtain prior authorizations from insurances when needed for specific exams
- During the patient’s visit, the focus is check-in, which includes greeting patients, answering all of their questions, collecting co-payments, and assisting with any pre-visit paperwork/forms
- At the conclusion of the visit, during check-out, Practice Assistants are tasked with scheduling follow-up appointments, tests, and/or procedures
- Other duties include fielding all incoming telephone calls and triaging appropriately, monitoring patient flow and waiting room activity, and providing general support to practice leadership, clinicians, and peers
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