Customer Service Representative
Location:
Framingham, MA
Hours:
- Monday – Friday 8:30am – 5:00pm
Position Duties:
- Manage large amounts of incoming phone calls
- Assist with generating quotes
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Following up with Customers on quotes and orders
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Qualifications:
- Reliability
- Excellent verbal communication skills: Articulate, Clear, Polished
- Demonstrated confidence in customer-facing roles
- Strong interpersonal skills
- Ability to multitask
Pay Rate:
- $23-25/ Hour – Depending on experience
…Pay Statement and Pay Transparency Laws: rate of pay listed is on a per hour basis. You will be entitled to health insurance once employed for 60 days and you must work 30 hours per week, on average, per month to enroll and maintain health insurance through Complete Staffing Solutions. Once both qualifiers are met you must complete the enrollment packet and your benefits will start on the first of the subsequent month. ..It is our policy to provide equal employment opportunity to all individuals regardless of race, color, sex, sexual orientation, religion, disability, age, veteran status, ancestry, national or ethnic origin or any other legally protected class. We are committed to a diverse workforce. We value all employees’ talents and support an environment that is inclusive and respectful. We are strongly committed to this policy, and believe in the concept and spirit of the law.#ZIP