Administrative Assistant

Position: Administrative Assistant
Pay Rate: $23/hr
Hours: Full Time
Schedule:  Mon- Fri 8:15am- 4:30pm   
Location: Andover, MA

Summary/Objective
Personnel in this job group prepare incoming submissions for quoting and policy issuance as well as renewing and updating current files under the Personal Lines Policy Program. Rating assistance is also provided to Underwriters and Agents. Personnel in this group enter data into the system for Quotes, updates, changes, and process system driven tasks and assignments.

Essential Functions

1. Prepare and enter new submission for policy issuance or quote purposes vias ACX according to specifications by agent or underwriter. Run reports, set up tasks, and contact agents for additional information.
2. Sorts and prioritizes ACX tasks, returned mail, emails, and faxed requests.
3. Review and process renewal policies verifying changes and premium.
4. Process endorsement change requests. If necessary, obtain the required information and documents.
5. Returns URQs that require additional information.
6. Set up tasks and add comments in the ACX system that pertain to correspondence.
7. Process approved endorsements in the ACX system and attach request to the Policy File.
8. Assist Agents with quoting, questions, and issues in the ACX system.
9. Assign tasks to the Personal Lines Underwriters that require decision making and knowledge of Underwriting Program Guidelines.
10. Prepares certified copies/duplicate policies, endorsements, and files in accordance with Underwriter, Claims Examiner, and agent requests.
11. Provides excellent customer service to  mortgage companies, Agents, Underwriters, and Fieldmen.
12. Retain detailed notes to ensure accurate work accomplished with reasonable speed and maintain record of changes in procedure for one own’s individual use.

Competencies

1. Microsoft Excel, Word, Outlook proficiency.
2. Mathematical and data entry skills.
3. Ability to work independently.
4. Communication skills.
5. Problem solving skills.
6. Ability to multi- task, detail oriented.

Required Education and Experience

1. Associate degree
2. Insurance experience preferred.

…Pay Statement and Pay Transparency Laws: rate of pay listed is on a per hour basis. You will be entitled to health insurance once employed for 60 days and you must work 30 hours per week, on average, per month to enroll and maintain health insurance through Complete Staffing Solutions. Once both qualifiers are met you must complete the enrollment packet and your benefits will start on the first of the subsequent month. ..It is our policy to provide equal employment opportunity to all individuals regardless of race, color, sex, sexual orientation, religion, disability, age, veteran status, ancestry, national or ethnic origin or any other legally protected class. We are committed to a diverse workforce. We value all employees’ talents and support an environment that is inclusive and respectful. We are strongly committed to this policy, and believe in the concept and spirit of the law.#toponehire