A dental office is looking for a a full time Bilingual Patient Service Associate
Temp to Hire
Hours: Mon/Tues/Wed/Fri 8am – 5pm and Thursday 9am – 6pm
Patient experience:
- Provide exceptional customer service to all patients, visitors and callers
- Oversee the safe, efficient, and comfortable atmosphere of the reception area
- Greet patients and other visitors to the agency and assist them as appropriate
- Review schedules daily to ensure accuracy and fill appointment opportunities
- Schedule and reschedule appointments in accordance with CHC scheduling guidelines
- Collect, verify, update and document patient demographics, insurance information and forms
- Reconcile patient visits daily
Insurance:
- Verify active insurance coverage and status and update information as necessary
- Collect patient payments, balances and copays
- Assist patients with payment plans/sliding fee applications, and ensure applications are up-to-date
- Complete end of day reporting and ensure records balance
Phones:
- Answer, screen, and direct incoming telephone calls and document as needed in electronic health record (EHR) system, per CHC guidelines
- Ensure forms are completed and accurate, including assisting patients in completing forms, and scan into EHR per CHC Indexing protocols
QUALIFICATIONS
- Bilingual skills, Spanish speaking, required
- Associates degree, medical office or medical assistant degree, or 2+ years of relevant experience in a patient services role
- Exceptional customer service skills
- Excellent Verbal and written communication skills
- Proven ability to multi task
- Problem Solving and critical thinking skills
- Excellent organizational skills
- Healthcare experience in Medical, Dental, or Behavioral Health preferred
- Experience with Microsoft Power Point, Excel, Word, preferred
PHYSICAL REQUIREMENTS/WORK ENVIRONMENT
- Hours will vary, dependent on needs of site
- One Saturday shift per month is required
- Minimal physical effort. Must be able to operate computer and telephone continuously
- Regular regional travel as necessary
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