Concord, MA
$30/hour
M-F 8:30-5pm or 8am-4:30pm
We are seeking an experienced Utility Billing Coordinator to support a municipal billing department. This role oversees the full billing cycle, including bill generation, adjustments, EFT/ACH processing, collections, and system testing.
This is a detail-driven, process-focused position ideal for someone with utility or municipal billing experience.
Key Responsibilities
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Manage full billing cycles, including bill calculation and review
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Process rebills, credits, and billing adjustments
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Troubleshoot billing discrepancies and resolve errors
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Monitor EFT/ACH and Auto Pay setups (including prenotes)
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Run billing reports and analyze discrepancies
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Maintain accurate customer account data in billing system
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Assist with collections, liens, and final bills
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Test system updates (rates, templates, services) before implementation
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Provide occasional backup customer service support
Qualifications
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4+ years of utility, municipal, or high-volume billing experience
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Strong experience with billing systems (NISC CIS preferred)
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Knowledge of EFT/ACH and Auto Pay processes
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Experience handling rebills, credits, and adjustments
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Intermediate Microsoft Office (Excel, Outlook, Word)
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Strong attention to detail and ability to manage deadlines
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